Refund policy
Return & Refund Policy – SOLYA
This Return & Refund Policy applies to all purchases made from SOLYA, operated by:
Company Name: POMMY LIMITED
Registration Number: 80023757
Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK, HONG KONG
🕒 Return Period
You have 30 days from the date of delivery to request a return.
✅ Return Conditions
To be eligible for a return, your item must:
- Be in good condition and not excessively used
- Be returned with its original accessories
- Be accompanied by proof of purchase
📦 Return Process
solyagarden@gmail.com
To initiate a return, please contact us at:We will provide you with return instructions and the return address.
Returns sent without prior approval will not be accepted.
🚚 Return Shipping
- Return shipping costs are the responsibility of the customer
- Shipping fees are non-refundable
🚫 Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made items
- Hygiene and personal care items once opened
- Gift cards
🔄 Exchanges / Damaged Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Include photos as proof
We will send a replacement free of charge after validation.
🇪🇺 European Union – Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days, without providing any reason.
💳 Refunds
- Once your return is received and inspected, we will notify you
- If approved, refunds are issued within 10 business days
- Refunds are made to the original payment method
If you have not received your refund after 15 business days, please contact us.