Shipping policy
Shipping Policy – SOLYA
Last updated: March 24, 2026
At SOLYA, our goal is to offer reliable and efficient delivery, no matter where you are located.
🌍 Shipping Areas
We currently ship to most European countries, including France, Belgium, and Switzerland.
⏱️ Processing Time
All orders are processed within 24 to 72 hours (business days).
This includes:
- Order verification
- Quality check
- Packaging preparation
🚚 Delivery Time
Estimated delivery time: 6 to 10 business days after dispatch
👉 Total estimated timeframe:
7 to 12 business days (processing + shipping)
Delivery times may vary depending on:
- Demand (especially during peak seasons)
- Logistics conditions
- Destination country
📦 Shipping Method
Orders are shipped via our logistics partners and last-mile carriers such as:
- Local postal services (e.g., La Poste)
- International shipping partners
📬 Tracking Information
Once your order has been shipped, you will receive a tracking number by email.
Please note:
Tracking updates may take a few days to appear after shipment.
📦 Multiple Shipments
To optimize delivery and logistics:
👉 Your order may be shipped in separate packages
For example:
- Accessories or batteries may be shipped separately
- Items may come from different warehouses
You will receive tracking information for each shipment.
⚠️ Important Notes
- Some items may be shipped without original retail packaging to ensure safer delivery and reduce shipping costs
- This does not affect product quality
- Delivery times are estimates only and not guaranteed
- Delays may occur due to factors beyond our control (customs, carriers, high demand, etc.)
❗ Incorrect Address
Please ensure your shipping information is accurate.
We are not responsible for orders shipped to incorrectly provided addresses.
📩 Contact
If you have any questions regarding your shipment: