Terms of service
Terms of Service – SOLYA
Last updated: March 24, 2026
Welcome to SOLYA.
These Terms of Service (“Terms”) govern your use of our website and services.
The Services are operated by:
Company Name: POMMY LIMITED
Registration Number: 80023757
Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK, HONG KONG
Email: solyagarden@gmail.com
📌 SECTION 1 – ACCEPTANCE OF TERMS
By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, you must not use our Services.
👤 SECTION 2 – ELIGIBILITY & ACCOUNT
- You must be at least 18 years old
- You are responsible for maintaining the confidentiality of your account
- You agree to provide accurate and complete information
📦 SECTION 3 – PRODUCTS
- Product images are for illustration purposes and may vary slightly
- We reserve the right to modify or discontinue products at any time
- Prices and descriptions may change without notice
🛒 SECTION 4 – ORDERS
- Any order constitutes an offer to purchase
- We reserve the right to refuse or cancel any order
- Orders are confirmed only after successful payment
- Products are intended for personal use only
💳 SECTION 5 – PRICING & PAYMENTS
- Prices are displayed in EUR (€) unless stated otherwise
- Payments are processed securely via third-party providers (Shopify Payments, PayPal, etc.)
- You agree to provide accurate billing information
🚚 SECTION 6 – SHIPPING & DELIVERY
- We ship internationally
- Estimated delivery times are provided for guidance only
- Delays may occur due to logistics or external factors
- We are not responsible for delays caused by carriers
👉 Important:
Risk transfers to the customer upon delivery of the package.
🔐 SECTION 7 – INTELLECTUAL PROPERTY
All content on this website (text, images, branding, logos) is the property of SOLYA.
Unauthorized use is strictly prohibited.
🧰 SECTION 8 – THIRD-PARTY TOOLS
We may provide access to third-party tools “as is” without warranties.
🔗 SECTION 9 – THIRD-PARTY LINKS
We are not responsible for third-party websites linked from our Services.
🛍️ SECTION 10 – SHOPIFY
Our store is hosted by Shopify.
All transactions are between you and SOLYA.
Shopify is not responsible for products or transactions.
🔒 SECTION 11 – PRIVACY
Your personal data is handled according to our Privacy Policy.
🔄 SECTION 12 – RETURNS & REFUNDS
We offer a 30-day return policy from the date of delivery.
To be eligible:
- Item must be in good condition
- Returned with accessories
- Proof of purchase required
Return shipping is at the customer’s expense.
Refunds are processed within 10 business days after inspection.
Non-returnable items:
- Personalized or custom-made products
- Hygiene products once opened
- Gift cards
👉 For full details, please refer to our Return & Refund Policy.
⚠️ SECTION 13 – LIMITATION OF LIABILITY
We are not liable for indirect or consequential damages resulting from the use of our products or services.
⚖️ SECTION 14 – GOVERNING LAW
These Terms are governed by the laws of Hong Kong.
However, if you are a consumer in the European Union, you benefit from mandatory consumer protection laws of your country of residence.
📩 SECTION 15 – CONTACT
For any questions: